Platform features

Smartax combines a staff admin workspace, unified client portal, and platform operations — everything needed to run a modern tax preparation practice online.

Client experience

Branded client portal

Clients access a secure portal at app.yourdomain.com with your office name, logo, and colors. They complete a guided tax wizard, upload W-2s, 1099s, 1098s, and other documents, choose refund options, and track return status through every stage.

White-labelDocument uploadEN / ES
  • Registration with email & phone verification
  • Personal, spouse, address & tax info wizard
  • Refund: direct deposit, check, apply to next year
  • Meeting requests & confirmations
Compliance

Electronic signatures

Built-in signature capture for authorization and e-file forms. Clients draw or reuse a saved signature. Staff prepare signature documents and track completion from the admin dashboard.

E-sign8879-readyAudit trail
  • Platform & office signature templates
  • Per-submission signature workflow
  • Processing → acceptance → filing stages
Front office

Queue & check-in kiosk

Walk-in clients check in with a QR code or short code at your office. Staff see a live client queue with badges and manage flow alongside scheduled appointments.

KioskLive queueWalk-ins
  • Configurable kiosk settings per office
  • Queue notifications for staff
  • Works with appointment scheduling
Operations

Staff admin workspace

Tax preparers and office admins use a secure staff workspace for day-to-day operations: clients, submissions, team, services, and settings.

DashboardRBACMulti-tenant
  • Client list, invites & assignment
  • Submission review & processing pipeline
  • Team invites (admin, staff roles)
  • Services catalog & pricing
  • Office email template customization
  • In-app notifications
Scheduling

Appointments

Clients request appointments from the portal. Staff set availability, confirm or reschedule, and see upcoming meetings on the dashboard with badge counts.

CalendarPer-staff availability
  • Per-day staff availability
  • Client self-service booking
  • Staff profile & signature on file
Platform

Multi-office SaaS

Platform operators onboard tax offices (providers), manage branding, email delivery, templates, and users. Each office is isolated with its own subdomain and branding.

ProvidersSMTPTemplates
  • Provider onboarding & invites
  • Platform branding (name, logo, tagline)
  • Transactional email templates (EN/ES)
  • Role-based platform access

See Smartax in action

We'll walk through client intake, staff workflow, and e-sign — tailored to your office size.

Request a demo